Identity Stitching

Merge anonymous and known sessions into one persistent identity.

Pyze links anonymous sessions to the known user and, where relevant, the customer and the servicing staff member — producing an accurate end-to-end journey across channels and devices.

Capabilities

  • Anonymous → known identity resolution
  • Stitch sessions across devices and channels
  • Tie a journey to both the customer and the servicing employee

How it works

  1. Call the identify API when a user becomes known (login or case association).
  2. Pyze merges prior anonymous activity into the persistent identity.

Availability

Available via the SDK/API identify call.

Last modified 0001-01-01