AI Feedback & Sentiment Analysis

Cluster open-text feedback into themes with sentiment.

Pyze uses NLP to cluster verbatim feedback into themes, score sentiment per theme, and surface emerging issues — with representative quotes and the ability to tie a theme back to the behavior behind it.

Capabilities

  • Automatic theme/topic clustering of verbatims
  • Sentiment per theme and trend over time
  • Emerging-theme detection and representative quotes

How it works

  1. Open-text responses are analyzed automatically.
  2. Review themes, sentiment, and drill to the underlying responses/behavior.

Availability

Available in the voice-of-customer workspace.

Last modified 0001-01-01